Service Titan was built
for yesterday.
You shouldn't need a dedicated administrator just to run your software. Plenum is the high-performance alternative built for speed, not acquisitions.
Why Service Titan Became Too Heavy
Service Titan launched in 2012 for mega-shops running 50+ trucks. Platform grew through acquisitions:
- Marketing Pro (acquired from Kickserv)
- Financing tools
- Inventory modules
Result: Each addition created another silo. Average user needs 40 hours initial training. Many shops hire dedicated administrators just to manage the software.
Core architectural problems:
- Legacy monolith requires server-side rendering
- Technicians wait for central server processing
- Sync conflicts when network coverage drops
- Spinners instead of data
1What Service Titan Does Well
Enterprise-grade financial reporting for 100+ trucks:
- Detailed P&L breakdowns by technician, division, service line
- Multi-location inventory transfers
- Commission structures with tiered splits
- Warranty claim tracking across thousands of jobs
- Custom dashboards, automated reports, margin analysis
Best for: Shops doing $10M+ annual revenue needing BI-level detail.
2Where Plenum Pulls Ahead
Built ground-up for speed:
- Full local database (Supabase + SQLite) on mobile devices
- Data loads from device, not servers 2,000 miles away
- Background sync with conflict-free replicated data types
- Clustering during booking (30-40% less drive time)
- H3 spatial indexing + PostGIS distance calculations
- Rebate automation saves 2-3 hours per install
Impact: No spinners, no sync errors, no lost work. Service Titan requires manual data entry for every rebate claim.
3Migration Considerations
Typical 5-7 day migration for 15-truck operation:
- Technical migration via Service Titan export API
- Transfer: customer/property data, active equipment records, open jobs
- Historical invoices often stay as read-only archives
- Data validation and team training included
4Pricing Reality
Service Titan: $300/user/month + mandatory modules ($500-1,500/month). Most shops: $8,000-15,000/month for 15-25 users. Implementation: $5,000-20,000.
Plenum: $999/month core (5 techs), $199/tech/month beyond 5. 20-tech example: $999 + (15 × $199) = $3,984/month vs $10,000+ on Service Titan. Free implementation, white-glove migration, training in days not weeks. See plenum.pro/pricing.
5Best Fit Scenarios
Stay with Service Titan if:
- Run 100+ trucks
- Need complex multi-entity accounting
- Have custom integrations built on their API
Switch to Plenum if:
- Run 3-50 trucks
- Prioritize technician efficiency over report customization
- Lose revenue to poor routing and manual processes
The cost of complexity.
Service Titan is powerful, but it's heavy. It slows down your dispatchers, frustrates your techs with sync issues, and requires weeks of training. Plenum gives you the same enterprise power without the friction.
- Zero Sync IssuesTechnicians work seamlessly, with or without signal.
- Unified Data ModelNo more silos between marketing, dispatch, and accounting.
- Reliability FirstModern infrastructure that doesn't crash on Monday mornings.
The Architecture Gap
"Plenum feels like using an iPhone after years of using a Blackberry."