Lead Capture

HVAC Online Booking

Let customers book appointments from your website. 24/7 lead capture that shows time slots optimized for your route efficiency. No phone tag. No missed opportunities.

Book anytime

Customers can request service outside office hours

Control capacity

Set availability, blackout dates, and daily limits

Route-aware slots

Recommend times that fit the existing schedule

Why Online Booking Matters

24/7 lead capture

Customers book at 10pm on Sunday. No missed calls. No voicemails that never get returned.

Clustered time slots

Online booking shows times that fit your existing schedule. Customers unknowingly book efficient slots.

Instant notifications

New bookings alert your team immediately. SMS, email, or push notification. You choose.

What's Included

Embeddable booking widget for your website
Customizable service types and durations
Auto-approval rules for trusted customers
Property data collection during booking
Equipment age and system type questions
SMS and email confirmations
Calendar sync (Google, Outlook)
Capacity limits per day/technician

Common Questions

Will online booking cannibalize my phone calls?

No. Online booking captures leads who would never call. Night owls, busy professionals, people who hate phones. Net new business.

Can I control which time slots are available?

Yes. Set blackout dates, limit slots per day, restrict certain services to specific days. Full control over capacity.

What information do customers provide?

Name, phone, email, address, service type, problem description. You can add custom questions for equipment age, system type, etc.

How does this integrate with clustering?

Booking widget shows time slots scored by geographic fit. Customers see 'recommended times' that cluster well with your existing schedule.

What about spam or fake bookings?

Phone validation, email verification, and optional review queue. Filter out noise before it hits your schedule.

Related Resources