SMS Terms & Conditions

By opting in to receive SMS messages, you may receive the following types of communications:

• Appointment Confirmations: Confirmation of your scheduled service appointment including date, time, and technician details
• Appointment Reminders: Reminders sent 24 hours and/or 2 hours before your scheduled appointment
• Technician Updates: Real-time updates when your technician is on the way, including estimated arrival time
• Service Status Updates: Notifications about your service status, including job completion and follow-up scheduling
• Estimate & Invoice Notifications: Links to view and approve estimates or pay invoices
• Account Updates: Important updates about your account, such as payment confirmations

You provide consent to receive SMS messages through one of the following methods:

• Online Booking Form: By selecting "Text message" as a contact preference and checking the SMS consent box when scheduling an appointment
• Customer Portal: By updating your communication preferences in your customer portal settings
• Phone Consent: By verbally consenting to receive text messages during a phone call with our team
• Written Consent: By signing a service agreement that includes SMS consent language

Message frequency varies based on your service activity:

• Per Appointment: Typically 2-5 messages per appointment (confirmation, reminder, on-the-way, completion)
• Monthly Average: Most customers receive 2-10 messages per month, depending on service frequency
• Maximum: We limit promotional messages to no more than 4 per month

You can adjust your message preferences at any time through your customer portal or by contacting us.

You can opt out at any time using one of these methods:

• Reply STOP: Text STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any message
• Customer Portal: Update your communication preferences in your account settings
• Contact Support: Email or call us to request removal from SMS communications

After opting out, you will receive one final confirmation message. You will not receive any additional SMS messages unless you opt back in.

For additional assistance, you can:

• Reply HELP to any message for support contact information
• Email us at [email protected]
• Call your service provider directly

Standard message and data rates from your wireless carrier may apply to messages sent and received. Contact your carrier for pricing details. We do not charge for SMS messages sent through our platform.

7. Privacy & Data Protection

Your phone number and messaging preferences are protected in accordance with our Privacy Policy. We do not share your phone number with third parties for marketing purposes.

Your mobile number will only be used to:

• Send the message types described in Section 1
• Verify your identity when needed
• Provide customer support when requested

8. Supported Carriers

SMS messaging is supported on all major US wireless carriers including AT&T, Verizon, T-Mobile, Sprint, and most regional carriers. Some carriers may have restrictions on certain message types.

9. Contact Us

If you have questions about these SMS Terms & Conditions, please contact us: