ServiceFusion vs Plenum:
Mid-Market vs Modern Scale
ServiceFusion is a traditional field service tool. Plenum is the operating system for high-growth, tech-enabled businesses.
Choose ServiceFusion if...
You need a standard tool for basic field service management and lower initial commitment.
Choose Plenum if...
You're building a sophisticated operation and need AI routing, revenue automation, and scalability.
Pricing Model
Plenum charges based on usage, not seats. Scale your team freely without license friction.
Feature Comparison
ServiceFusion is a generalist tool. Plenum is built for complex businesses ready to dominate their market.
ServiceFusion shows dots on a map. Plenum's AI clusters jobs to minimize drive time and maximize revenue.
Multi-option visual proposals increase average ticket size automatically. Don't just send a price, send a presentation.
Integrated data feeds mean you stop manually entering model numbers and start selling.
From rebate verification to automated follow-ups, Plenum runs your revenue cycle on autopilot.
Both integrate well with QuickBooks. We handle the operations, QB handles the ledger.
Frictionless access via magic links. No passwords to forget.
Plenum works fully offline in basements and rural areas, syncing when connection returns.
ServiceFusion charges for seats. Plenum charges for usage, allowing you to scale your team without penalty.
We get you running fast with automated data migration and streamlined training.
The Mid-Market Compromise
ServiceFusion serves multiple industries:
- HVAC, pest control, security, pool maintenance
- Handles common workflows across trades
- Lacks vertical-specific depth
- Strong integration maturity (QuickBooks, payments)
Trade-off: Broad multi-industry focus means less HVAC-specific intelligence.
1What ServiceFusion Does Well
- Two-way QuickBooks sync without manual reconciliation
- Configurable chart of accounts mapping
- Real-time GPS tracking for dispatcher visibility
- Basic routing tools (manual optimization required)
2Where Plenum Adds Intelligence
Plenum's HVAC-specific advantages:
- AHRI integration for automated equipment lookup
- AI clustering saves 30-40% drive time
- Rebate automation saves 15-20 hours/month
- Property-centric model vs contact-centric
Impact: 30-40% less drive time with AI clustering vs manual scheduling.
3The Data Model Difference
- ServiceFusion: Contact-centric (customers/properties blur)
- Plenum: Property-centric (customers → properties → equipment)
- Service history stays with property through ownership changes
- Critical for warranty claims and compliance
4Migration Timeline
- 3-5 days for most operations
- CSV export from ServiceFusion
- Map contact model to property-centric structure
- Data cleanup during migration (duplicates, formatting)
- Validate quality at each step
5Pricing Comparison
- ServiceFusion: $99-179/user/month (tiered plans)
- Plenum: $999/month (5 techs), $199/tech beyond 5
- No tiered plans or add-on modules for core features
Example: 15-tech shop: ServiceFusion $1,800-2,500/month, Plenum $2,989/month with AI routing + rebates.
6Best Fit Analysis
Stay with ServiceFusion if:
- QuickBooks integration matters more than operational intelligence
- Run multiple service businesses across different industries
- Prioritize accounting accuracy over field efficiency
Switch to Plenum when:
- Routing inefficiency costs more than software savings
- Doing installs and need rebate automation
- Techs demand better offline capabilities
Calculate your savings
Route clustering alone saves most shops 2-3 hours per tech per day. See what that means for your bottom line.
- 3-day migration from ServiceFusion
- All data transfers: customers, jobs, equipment
- Field tech training included
Common Questions
Is ServiceFusion good for my business?
It's a solid mid-market tool. But if you need deep industry data, advanced AI routing, or automated revenue workflows, it might be holding you back.
What does ServiceFusion do better than Plenum?
It has a longer track record and more third-party integrations. If you rely on a specific legacy integration, check with us first.
How does migration from ServiceFusion work?
We export your customer, property, and job data. Equipment history transfers. Service agreements migrate. We handle the complexity.
We use ServiceFusion's phone system. What happens to that?
Plenum integrates with modern VoIP providers. You can likely keep your number and upgrade your system.
Which has better reporting?
ServiceFusion has many standard reports. Plenum provides actionable intelligence—telling you not just what happened, but how to improve.