SuccessWare vs Plenum:
Legacy bundle vs Modern platform.
SuccessWare bundles everything together. Plenum is purpose-built for HVAC with modern architecture, transparent pricing, and intelligence that legacy systems lack.
Choose SuccessWare if...
You want everything in one bundle including accounting and prefer established all-in-one solutions over integrated tools.
Choose Plenum if...
You want modern cloud architecture, HVAC-specific intelligence, transparent pricing, and equipment tracking with rebate automation.
Pricing Model
SuccessWare requires a sales call for pricing. Plenum is $999/month for core platform (5 techs). Transparent pricing at plenum.pro/pricing.
Feature by Feature
SuccessWare bundles everything together from legacy roots. Plenum was built cloud-native from day one with modern APIs.
Plenum works without signal in basements and rural areas. Syncs automatically when connectivity returns.
Plenum clusters jobs geographically to minimize drive time and maximize billable hours per tech.
Plenum pulls equipment data from AHRI, tracks warranty status, and identifies rebate eligibility automatically.
Present Good/Better/Best options visually. Let customers choose the package that fits their needs.
SuccessWare bundles accounting. Plenum integrates with QuickBooks, letting you keep books in purpose-built software.
Plenum pricing is public and simple. Core platform $999/month includes 5 techs. See plenum.pro/pricing.
Equipment and service history stay with the property through ownership changes. Critical for long-term service.
Plenum ships improvements weekly. No waiting for quarterly releases or scheduled maintenance windows.
The All-in-One Legacy Approach
SuccessWare launched in 1988 as complete business management:
- Bundles dispatch, accounting, inventory, payroll, marketing
- Pre-cloud architecture (separate server infrastructure)
- In-house features vs best-of-breed integrations
- Functional but not specialized (accounting, marketing, payroll)
Trade-off: Bundled approach creates vendor lock-in and reduces flexibility.
1What SuccessWare Does Well
- Single vendor, single support contact
- No integration management or vendor coordination
- Built-in accounting for basic bookkeeping
- Job costing, P&L, AR in same system as scheduling
2Where Plenum Takes a Different Path
Plenum's specialized approach:
- Excel at operations, QuickBooks handles accounting
- AI clustering saves 30-40% drive time
- Rebate automation saves 15-20 hours/month
- AHRI integration for automatic equipment data
Impact: 30-40% less drive time with AI clustering. SuccessWare requires manual dispatcher optimization.
3Mobile Experience
- SuccessWare: Companion app requires network for most operations
- Plenum: Full SQLite database on each device
- Complete offline: estimates, payments, status updates
- Background sync with conflict-free replication
4Pricing Transparency
- SuccessWare: Quote-based (sales call required), $300-500/user/month + $5K-15K setup
- Plenum: $999/month (5 techs), $199/tech beyond 5
- No sales calls, no negotiations, no hidden fees
- White-glove implementation included
Transparency: Plenum pricing is public. SuccessWare requires negotiation.
5Migration Timeline
- 1-2 weeks for most operations
- Split operations from accounting (work with your accountant)
- Export customers, equipment, service history
- Import to property-centric model
- Financial data moves to QuickBooks
- Parallel team training during migration
6Best Fit Analysis
Stay with SuccessWare if:
- Need everything bundled (dispatch, accounting, payroll)
- Prefer established all-in-one solutions
- Deep customizations built over many years
Switch to Plenum when:
- Want modern cloud infrastructure (no maintenance windows)
- Need intelligent routing and rebate automation
- Tired of opaque pricing and sales negotiations
Calculate your ROI
Moving from a legacy all-in-one to a modern platform unlocks value that bundled systems leave behind.
- Zero maintenance windows or server updates
- 30-40% less drive time with route clustering
- 15-25% higher tickets with multi-option estimates
- $2,000+ avg rebate capture per install
Common Questions
When should I stay with SuccessWare?
If you need everything bundled together including accounting and don't want to manage integrations, SuccessWare's all-in-one approach might fit. It works for shops comfortable with legacy systems.
When should I switch to Plenum?
When you want modern cloud infrastructure, transparent pricing, and HVAC-specific intelligence like rebate automation and equipment tracking. When you're tired of calling for quotes.
How long does migration take?
Most SuccessWare migrations complete in 2-3 days. We transfer customers, properties, equipment records, and service history.
What about my existing SuccessWare data?
Everything transfers. Customer records, equipment history, service agreements, pricing. We build migration scripts specific to your data.
Will my team need extensive retraining?
Plenum's interface is intuitive. Most teams are productive within a day. We provide hands-on onboarding and support.