CSR Performance Tool
Call Booking Rate Calculator
How much revenue are you losing to missed bookings? Calculate your booking rate and identify the opportunity.
Your Numbers
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Exclude vendor calls, wrong numbers
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$
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Elite: 85%+, Good: 75-84%, Avg: 65-74%
70%
Average
70.0% Booking Rate
140 booked of 200 calls
$25,500
Lost Revenue / Month
60 missed bookings x $425 avg ticket
$8,500
Monthly Opportunity
At 80% target = 20 more bookings
Annual Impact
Improving from 70% to 80% booking rate adds $102,000/year in revenue.
How to Improve Booking Rate
- Train CSRs on objection handling
- Offer flexible scheduling windows
- Always have same-day slots available
- Give upfront pricing ranges
- Follow up unconverted calls in 24 hrs
- Track and reward top performers